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Effective
relationships do not happen by accident. Our Customer Service
Skills courses focus on all aspects of: |
| • |
Communicating
effectively |
| • |
Building
strong relationships |
| • |
Dealing
with difficult situations |
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We
deliver courses across organisations, most notably in the
Operations Support, Finance and IT groups, where client
contact can often mean identifying, owning and solving problems. |
|
Our
courses are most effective when they integrate your firm’s
policy on client service and communication. From the outset,
we invest time with our clients to make this happen. |
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We
have helped develop a range of vital Customer Service Skills,
including: |
| • |
Building
client relationships |
| • |
Client
meetings |
| • |
Communicating
openly and honestly |
| • |
Communicating
via email |
| • |
Communicating
via phone |
| • |
Creating
positive rapport |
| • |
Handling
client complaints |
| • |
Handling
difficult calls |
| • |
Managing
client expectations |
| • |
Prioritising
your time |
| • |
Questioning
and listening skills |
| • |
Taking
ownership of issues |
| • |
Visiting
clients |
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